Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at [support@ozizon.store](mailto:support@ozizon.store). Once your return request has been reviewed and approved, we will provide detailed return instructions and the appropriate return address.

Items returned without prior authorization will not be accepted.

For any questions regarding returns, please contact us at [support@ozizon.store](mailto:support@ozizon.store).

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care products

• Hazardous materials, flammable liquids, or gases

• Gift cards

If you have any questions regarding a specific item, please contact us before placing your order.

EXCHANGES

The fastest way to receive a replacement item is to return the original item once approved and place a new order separately.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason and without justification.

To qualify, the item must be unused, unworn, in its original packaging, with tags attached, and accompanied by proof of purchase.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at [support@ozizon.store](mailto:support@ozizon.store).